Support Widget: AI-Powered Customer Service
Embed intelligent customer support on your website. Powered by your Team Chat, tailored by custom customer service processes, and backed by your knowledge base.
What It Does
The Support Widget brings Qamaq's AI-powered chat to your customers. It's not a separate tool—it's your Team Chat extended to end customers, with specialized customer service processes that guide conversations, escalate when needed, and deliver accurate, brand-aligned responses.
Embeddable Chat Widget
Add a chat widget to your website with a single line of code. Fully customizable branding, placement, and behavior to match your site.
AI-Powered Responses
AI agents answer customer questions using your knowledge base, products, docs, and support history—delivering accurate, helpful responses instantly.
Seamless Human Handoff
When AI can't help, conversations escalate to your support team in Team Chat. Full context transferred—no repetition needed.
Custom Service Processes
Tailor customer service workflows to your business. Define when to escalate, how to handle refunds, and what information to collect.
How It Works
From customer inquiry to resolution—automated and human-assisted
Customer Initiates Chat
Customer clicks the widget on your website. AI agent greets them and asks how it can help, using your custom greeting and branding.
AI Responds Using Knowledge Base
Agent searches your knowledge base, product docs, and support history to provide accurate answers. Custom service process guides the conversation.
Escalates to Human When Needed
If AI can't resolve the issue, it seamlessly hands off to your team in Team Chat. Full conversation history included—no context loss.
Intelligent Customer Service
AI agents trained on your business, powered by custom processes
Intent Recognition
AI understands what customers want—even when they don't ask clearly. Routes to the right process or escalates appropriately.
Instant Answers
No wait times. AI responds in seconds with accurate information pulled from your knowledge base and support docs.
Multi-Language Support
Serve global customers. AI detects language and responds accordingly, breaking down language barriers automatically.
Analytics & Insights
Track common questions, resolution rates, escalation patterns, and customer satisfaction—all in your dashboard.
Easy Integration, Full Customization
Embed on your site in minutes, customize to match your brand
One-Line Embed
Add the widget to your website with a single script tag. Works with any website, CMS, or web app.
Customizable Branding
Match your brand with custom colors, logos, messages, and position. Make it feel native to your site.
Flexible Placement
Place the widget anywhere—bottom-right, bottom-left, embedded in page, or triggered by a button. Full control over behavior.
Why This Matters
24/7 Customer Support
AI never sleeps. Provide instant support around the clock, reducing wait times and improving customer satisfaction—without hiring more agents.
Scale Support Without Scaling Headcount
Handle 10x more inquiries with the same team. AI resolves common questions automatically, freeing humans for complex issues.
Consistent, Accurate Responses
AI answers are always aligned with your knowledge base and policies. No more inconsistent support or outdated information.
Seamless Team Integration
Support conversations live in your Team Chat. No separate inbox, no context switching—everything in one platform.
Custom Service Processes
Tailor how AI handles different scenarios—refunds, technical support, sales inquiries—with business-specific workflows.
Full Context for Human Agents
When escalated, agents get the full conversation history and context. No need to ask customers to repeat themselves.
Ready to Transform Customer Support?
Deploy AI-powered support that scales with your business